Privacy
Draft. This is a plain-language starting point written from what the apps do. Have a Nigerian lawyer review it, and fill in the highlighted details, before you rely on it or submit the apps to an app store.
9jaRide Pro (company legal name, registered address) runs the 9jaRide Pro rider and driver apps. This page explains what we collect and why.
What we collect
- Everyone: your name and phone number, and the trips you take or drive (pickup, destination, time, distance, fare, payment method, ratings and comments).
- Location: your position when you book, and a driver’s live position while online and on a trip, so riders can follow their car and we can match nearby drivers. A rider’s position is used to set the pickup.
- Messages and calls: the chat messages between a rider and driver during a trip. Calls use your phone’s own dialler.
- Drivers: email address, date of birth, home address, NIN, LASDRI number, driver’s licence details, next of kin, vehicle details, and the photos you send (face, licence, LASDRI card, vehicle).
- Safety: if you press SOS, your live location and trip details are sent to our safety team.
- Money: wallet balance and history. Card payments are handled by our payment partner, Paystack; we do not store your card number.
- Your phone: a notification token so we can send trip alerts.
Why we use it
To run trips and match drivers, to work out and show fares and receipts, to keep riders and drivers safe, to verify drivers, to pay drivers, to answer support requests, and to prevent fraud and misuse.
Who sees it
- The rider and driver on a trip see each other’s first name, the car and plate, and the trip route. A driver is given the rider’s number for the length of the trip only, so the phone’s dialler can call it.
- Our staff see what they need to run the service, support you and handle safety alerts. Access is recorded.
- Service providers who help us run the apps (for example hosting, maps, notifications, text messages and payments). List the providers you use.
- The authorities, when the law requires it.
How long we keep it
State your retention periods, for example trip and payment records for the period the law requires, and deleted accounts removed after a set time.
Your choices
You can ask to see, correct or delete your information, or delete your account, by emailing support@9jaridepro.com. Some records, such as completed trips and payments, we may need to keep. You can turn off location in your phone settings, but the apps cannot book or take trips without it.
Contact
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